Terms & Conditions

To be eligible to consign your goods or products with Lost Designer, you must be the legal owner of the products and have the authority to sell them. Additionally, we only accept sellers from Australia at this time, and we only accept bags, wallets, jewellery, accessories and watches. These products must meet our authenticity and quality standards, and only brands listed on our website in the FAQ or selling page will be accepted.

To begin the consignment process, you must fill out the Seller Application Form on our website at https://lostdesigner.com.au/pages/sell-with-us. The form will require you to provide your name, email, phone number, designer, style name, serial number, year purchased/age of item, inclusions (box, dust bag, authenticity card, receipt), condition of the item, and any additional information or images that may be relevant to the consignment.

After you have submitted the Seller Application Form, we will send you a postage label to ship the item(s) to our facility. You are required to securely pack your item in a sturdy box for all shipping methods, ensuring that it is adequately protected during transit.

Once we receive the item(s), we will inspect and authenticate them to ensure that they meet our standards within a maximum period of fourteen (14) days from the date that we receive your products. Once we have authenticated your item, we will send you an email confirmation with the quoted price. However, if the condition or features of the item differ from what was originally submitted, the price may be subject to change based on market value. Our pricing strategy is based on the current market value of similar items. If a price change is necessary, we will inform you and ask for your confirmation before proceeding with the listing. We will also clean the item (if necessary) and list it on our website once we receive your approval. You must communicate your acceptance or rejection within a maximum period of three (3) days. If you accept the suggested price, we will photograph the item(s) at our expense, and list them on our website and on eBay.

If you are not satisfied with the proposed listing price, we will make arrangements for the return of your item to you at your cost.

The minimum consignment period starts when the item is listed on our website and on eBay. We have a minimum 12-week consignment period. If the item(s) do not sell within these 12 weeks, you can either choose to reduce the asking price or we can ship the item(s) back to you at no additional cost. All price change requests will be subject to our acceptance.

During the application process, you will be required to furnish details about you and your items. You agree and acknowledge that we reserve the right to, directly or through a third-party service provider, validate the information and authenticate the items provided by you. You agree to furnish additional information and provide documentary proof as may be requested by us, from time to time, for the purposes of verification. If any information provided by you is found to be incorrect or misleading, we reserve our right to take appropriate steps as set forth under Section 3(h) of these Terms.

If we have reasonable grounds to suspect that any of the information submitted by you is untrue, inaccurate, outdated, or incomplete, or that the item provided by you is fake or replica, we may refuse current or future use of any or all of the Services by you.

Lost Designer reserves the right to determine the item prices at its sole discretion based on the pre-owned market value, taking into account factors such as the condition, brand, rarity, and demand for the item.

Third-Party Platform Sales: If an item is sold on a third-party platform (e.g., eBay), additional platform fees will be deducted from the final sale price before calculating your payout. Commission rates are applied to the net amount received after any applicable platform fees are deducted, not the gross sale price.

Lost Designer takes care of the shipment as well as the shipping fee for all items sold on its platform. Lost Designer partners with trusted and reliable shipping carriers to ensure timely and secure delivery of all items.

In the event that any item sent to Lost Designer by the Seller is found to be a fake or a replica, Lost Designer will charge a one-time fee of $90 to cover the authentication process and handling and return the item to the Seller. For watches found to be fake or replica, Lost Designer will charge the Seller $150 to cover the authentication process and handling.

Lost Designer will notify the Seller in writing of the finding and the applicable fee. Lost Designer will retain possession of the item until the fee is paid in full. If the Seller fails to pay the applicable fee within thirty (30) days of the date of Lost Designer’s written notification, Lost Designer reserves the right to dispose of the item at its sole discretion, and the Seller will forfeit all rights to the item with no entitlement to any compensation.

Lost Designer will hold the funds for a period of seven (7) days from the date of delivery to the Buyer, in line with the return period. Once this period has elapsed and the funds have cleared, payment will be released to the Seller within 1–4 business days.

Lost Designer pays the Seller directly to their bank account with no minimum threshold at the end of the holding period. Payment is made from Lost Designer PTY LTD account, and the Seller receives the full amount of the sale price minus the commission charged by Lost Designer. Payment will be released within 1–4 business days after the holding period has elapsed and funds have cleared. In case of any issues or delay in receiving the payment, please write to us at enquiries@lostdesigner.com.au.

Lost Designer does not charge any withdrawal fee for the withdrawals by the Sellers. However, you might be subject to a charge or fee based on the rules of your bank.

For security concerns, Lost Designer may temporarily disable the sending of payments to the Seller to prevent fraudulent or illicit activity.

For sales made within Australia, Lost Designer will be responsible for paying the Goods and Services Tax (GST) associated with the service fee (commission) charged to the Seller.

Lost Designer acts solely as an agent on behalf of the Seller in facilitating the sale of consigned goods. Title and ownership of the item remains with the Seller until the item is sold to a Buyer.

For Australian tax purposes, only the service fee (commission) retained by Lost Designer is treated as consideration for its services. GST is applied only to this service fee, and not to the full sale price of the consigned item.

The Seller acknowledges and agrees that they are the supplier of the goods to the Buyer for the purposes of applicable tax laws and are responsible for any tax obligations arising from the sale of their goods, including income tax or other applicable taxes depending on their circumstances.

Lost Designer offers an in-store Lay-by arrangement whereby a Buyer may reserve a consigned item by paying a non-refundable deposit, with the remaining balance paid in instalments over an agreed schedule before the item is released to the Buyer.

Where a Buyer enters into a Lay-by arrangement for a consigned item, the item will be reserved and removed from sale for the duration of the Lay-by period. The Seller’s payout will only be processed once the Buyer has completed all instalment payments in full and the standard holding period under clause 5(e) has elapsed.

Lay-by Deposit — Non-Refundable: The deposit paid by the Buyer under any Lay-by arrangement is strictly non-refundable. In the event that a Buyer fails to complete their instalment payments or cancels a Lay-by agreement for any reason, the deposit is forfeited to Lost Designer to cover reservation costs and opportunity cost. The Seller will not be entitled to any portion of a forfeited Lay-by deposit. The item will be relisted for sale upon cancellation of the Lay-by arrangement.

Should the Seller request the early return of a consigned item prior to the conclusion of the Consignment Period (including where a Buyer has placed the item on Lay-by), a non-refundable Early Release Fee of $200 AUD will be charged to the Seller.

This fee covers the administrative processing, removal from sale, photography costs, and any disruption to an active Lay-by or pending transaction. The Early Release Fee must be paid in full before the item will be released or returned to the Seller.

This website, our eBay account, photos taken of your item(s), our logos, content, designs, trademarks, trade dress, trade name, all our features, functionalities, and services, shall remain the sole property of Lost Designer, and/or its licensors, as the case may be. Your use of or access to this Site, platform, or availing of our Services shall not in any way transfer or assign to you any ownership or other proprietary rights in or to this Site, platform, our services, any content, or designs published by us or our licensors or third parties.

By sending the item(s) to Lost Designer, the Seller authorises Lost Designer to list and publish the items and their photos on its website, eBay, and social media platforms. Lost Designer also has the right to market the items on all online channels. The licence to list and market the item will terminate at the end of the Consignment Period if the Seller requests to receive their items back. However, Lost Designer will not be responsible for taking down any social media posts with respect to the item(s).

All photographs of the items taken by Lost Designer will belong to Lost Designer and cannot be used by the Seller in any manner. The Seller agrees not to use the photographs for any commercial or non-commercial purpose without obtaining prior written consent from Lost Designer. Any unauthorised use of the photographs may result in legal action being taken by Lost Designer.

Lost Designer will list and market the item on its website, eBay, and social media platforms in a professional and appealing manner that represents the quality of the item. Lost Designer will also use its reasonable efforts to promote the item to potential buyers.

Lost Designer will authenticate all items received from the Seller to ensure their authenticity. If an item is found to be fake or replica, Lost Designer will notify the Seller and return the item to them upon payment of the applicable fee as specified in clause 5(d), subject to the disposal provisions set out therein.

Lost Designer will determine the prices of the item based on the pre-owned market value, and as specified in the payment terms section.

Lost Designer will be responsible for all storing, shipping, and handling of the item. Lost Designer will use its best efforts to ensure timely and secure delivery of the item to the buyers.

Lost Designer will communicate with the Seller in a timely and professional manner regarding the status of their item, including when an item has been sold or returned. Lost Designer will also answer any questions or concerns the Seller may have regarding the consignment process.

Lost Designer will keep the item in a secure and safe location, and will maintain them in a condition suitable for sale. Lost Designer will use its best efforts to prevent damage or loss to the item whilst they are in Lost Designer’s possession.

Lost Designer will pay the Seller directly to their bank account as specified in the payment terms section. Lost Designer will also provide the Seller with a detailed report of all sales and deductions from the sale price.

Lost Designer will return all unsold items to the Seller at the end of the Consignment Period if the Seller requests such return.

Lost Designer will keep all information regarding the Seller and their item confidential, and will not disclose this information to any third party without the Seller’s consent, except as required by law and as stipulated in its Privacy Policy statement posted on the website.

Lost Designer will conduct all aspects of the consignment process in a professional and ethical manner, with a focus on customer satisfaction and mutual benefit for both the Seller and Lost Designer.

Lost Designer maintains insurance coverage for items while they are in its possession. This includes protection against theft while items are stored, handled, or displayed in-store.

In the event of a theft, Lost Designer will work with its insurer to facilitate a claim.

Where a claim is accepted, compensation to the Seller will be limited to the Seller’s agreed payout amount for the item (being the agreed listing price less Lost Designer’s commission), and will not exceed the amount recovered under the applicable insurance policy.

Lost Designer shall not be liable for any shortfall between the insurance payout and the agreed Seller payout amount.

This coverage applies only while the item is physically in Lost Designer’s possession. Unless otherwise agreed in writing, the Seller remains responsible for the item while in transit to and from Lost Designer.

Lost Designer is committed to ensuring the authenticity of all Products listed for sale on its platform. All items received from the Seller will undergo a thorough physical inspection by Lost Designer’s team of experts. This inspection will include a detailed examination of the product’s materials, construction, and markings to identify any discrepancies or inconsistencies. In some cases, Lost Designer may engage the services of a third-party authentication expert to verify the authenticity of the item.

It is important to note that the authentication process may take some time to complete, depending on the complexity of the item and the availability of third-party experts. Lost Designer will provide the Seller with regular updates on the status of the authentication process.

In the event that any item sent to Lost Designer by the Seller is found to be a fake or a replica, Lost Designer will charge a one-time fee of $90 to cover the authentication process and handling. For watches found to be a fake or a replica, Lost Designer will charge the Seller $150 to cover the authentication process and handling.

Lost Designer will retain possession of the item and will notify the Seller in writing of the finding and the applicable fee. The item will be held by Lost Designer until the fee is paid in full. If the Seller fails to pay the applicable fee within thirty (30) days of the date of Lost Designer’s written notification, Lost Designer reserves the right to dispose of the item at its sole discretion, including by way of destruction, donation, or otherwise. Upon disposal, the Seller will forfeit all rights to the item with no entitlement to any compensation whatsoever.

By consigning their Products to Lost Designer, the Seller agrees to comply with Lost Designer’s authentication process and acknowledges that Lost Designer has the right to refuse to list any item that fails to meet its authentication standards.

Lost Designer provides its consignment services on an “as is” and “as available” basis, without any representation or warranty of any kind, whether express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Lost Designer makes no representations or warranties that the consignment services will be uninterrupted, timely, secure, or error-free. Lost Designer does not guarantee the accuracy or completeness of any information in its possession or control, including information regarding the authenticity or condition of any product.

Lost Designer is not liable for any damages, including without limitation direct, indirect, incidental, special, consequential, or punitive damages, arising out of or in connection with the use of its consignment services, whether based on breach of contract, tort (including negligence), or otherwise, even if Lost Designer has been advised of the possibility of such damages.

Except where covered under Lost Designer’s insurance policy, Lost Designer is not responsible for any loss, damage, or theft of products while in its possession. The Seller assumes all risk and liability for their products whilst in transit to and from Lost Designer.

Lost Designer does not guarantee the sale of any product and is not responsible for any loss of income or profit as a result of the failure to sell a product or the sale of a product at a price lower than the Seller’s expectations.

The Seller acknowledges and agrees that Lost Designer may use its name, brand, and other identifying information in connection with its consignment services, including on its website and in advertising and promotional materials.

Lost Designer provides a 7-day return policy to the customers. However, there is a possibility that some customers might misuse this policy. You acknowledge and understand these risks whilst consigning your products.

These Terms and any dispute arising from the same will be governed by applicable laws of the State of Victoria (Australia).

All disputes must first be attempted to be resolved amicably, failing which, such controversy, conflict or dispute shall be finally settled by bringing it exclusively before the appropriate courts situated in Melbourne, Australia.