Free tracked shipping via Australia Post Express
Worldwide:
Flat rate $49 AUD via EMS Express (includes full tracking)
All orders ship from our Toorak boutique within 1 business day (excluding weekends/public holidays).
Delivery Options
Australia & New Zealand:
Delivery Times
Australia:
1-2 business days after dispatch (Express Australia Post)
International:
Major cities: 5-11 business days
Remote areas: Allow 2-3 weeks
You’ll receive emailed tracking once shipped.
Pick up In-Store
Enjoy complimentary Click & Collect at our Toorak boutique:
Select "Pick Up In-Store" at checkout.
We’ll prepare your order within 24 hours and email you when ready.
Bring your order confirmation and valid ID for collection.
Address:
Lost Designer
428E Toorak Road, Toorak VIC 3142
03 9522 9884
Returns Policy
As all items are sold on consignment, we cannot accept returns for change of mind. Every piece is carefully inspected, photographed, and described in detail so you can shop with confidence.
Exceptions:
Item not as described: Contact us within 7 days of delivery with photo or video evidence.
Authenticity concerns: If an item is proven inauthentic, we will provide a full refund, including return shipping.
Changed your mind?
While we can’t offer refunds, we’re happy to re-consign the item on your behalf under our standard consignment terms. This way, you still have the option to recover your funds by reselling through us.
For any questions, contact us at enquiries@lostdesigner.com.au.