Fast shipping.
Clear returns.
Every order ships from our Toorak boutique, fully tracked and insured. We keep things simple — and we're always available if something isn't right.
Ships within 1 business day
From our Toorak boutique
Full tracking included
Emailed once dispatched
Fully insured in transit
At no cost to you — signature on delivery
We ship everywhere.
Fast and tracked.
When to expect your order.
Australia & New Zealand
All Australian orders ship via Australia Post Express. Tracking is emailed once dispatched.
Worldwide via EMS Express
International shipping times vary by destination. All orders are fully tracked and insured.
Honest policy.
No hidden catches.
All items are sold on consignment — each one is unique and cannot be restocked. Because of this, we cannot accept returns for change of mind. Every piece is carefully inspected, photographed, and described so you can shop with complete confidence.
Changed your mind?
We can't offer refunds for change of mind, but we're happy to re-consign the item on your behalf under our standard terms — so you can still recover your funds by reselling through us.
Item not as described
Contact us within 7 days of delivery with photo or video evidence. If the item differs materially from how it was listed, we'll work with you to make it right.
Authenticity concerns
If an item is proven inauthentic, we will provide a full refund including return shipping. Our lifetime authenticity guarantee applies to every purchase — no time limit, no exceptions.
Questions about your order?
We're here to help. Reach us at enquiries@lostdesigner.com.au or call us on 03 9522 9884 during business hours.
Support
Typically replies within an hour
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