Appointment
Pickup available from our Toorak Store
Usually ready in 24 hours
Appointment
Toorak Store
428E Toorak Road
Toorak VIC 3142
Australia
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AUTHENTICITY GUARANTEED
Lost Designer guarantees authenticity of the designer items we sell using the services of two authentication partners.
Authentication uses a combination of artificial intelligence and microscopy to objectively assess the authenticity of an item.
Cutting-edge technology produces 260x magnified surface photographs of the items it scans. The precision of the rich visual data combined with machine learning and analysis identifies and guarantees authenticity.
Every bag and wallet we sell that is supported by Entrupy is accompanied by Entrupy’s Certificate of Authenticity. The most trustworthy testament to true value, Entrupy's authentication accuracy exceeds 99.1%.
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AUTHENTICITY GUARANTEED
Authentication uses a combination of artificial intelligence and microscopy to objectively assess the authenticity of an item.
Cutting-edge technology produces 260x magnified surface photographs of the items it scans. The precision of the rich visual data combined with machine learning and analysis identifies and guarantees authenticity.
Every bag and wallet we sell that is supported by Entrupy is accompanied by Entrupy’s Certificate of Authenticity 22222.
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Test note
Where do you ship from?
All orders are shipped from our Toorak boutique within 1 business day (excluding weekends and public holidays).
Do you ship worldwide?
Yes! We offer international shipping to most countries via EMS Express for a flat rate of $49 AUD(includes full tracking).
What are my shipping options?
- Australia & New Zealand: Free tracked shipping via Australia Post Express.
- Worldwide: Flat rate of $49 AUD via EMS Express (includes full tracking).
How long will delivery take?
- Australia: 1-2 business days after dispatch.
- International:
Can I pick up my order in-store?
Yes! Enjoy complimentary Click & Collect at our Toorak boutique:
- Select "Pick Up In-Store" at checkout.
- We’ll prepare your order within 24 hours and email you when it’s ready.
- Bring your order confirmation and valid ID for collection.
Do you accept returns?
In rare instances where an item is not as described (e.g., undisclosed damage, incorrect product) or found to be inauthentic, we will gladly accept returns. All other sales are final—we do not offer refunds or exchanges for change of mind.
What if my item is not as described?
If your purchase does not match the listing, please contact us within 7 days of delivery. Provide your order number and clear evidence (photos/video) via:
enquiries@lostdesigner.com.au
Instagram DM @lostdesignerau
We will review your claim promptly and advise on next steps.
What if my item is inauthentic?
We stand behind the authenticity of every piece. If an item is proven inauthentic from a third party authenticator, you’ll receive a full refund, including return shipping costs.
How do you authenticate items?
As a registered second-hand dealer, every piece at Lost Designer undergoes strict verification:
- Bags & Wallets: Certified via Entrupy ( includes Certificate of Authenticity).
- Watches & Other Luxury Items: Authenticated by Legit Grails (includes Certificate of Authenticity).
What’s included with my purchase?
- Original accessories (dust bags, receipts, etc.) are always listed in the product description.
- If no original dust bag is included, we provide a complimentary Lost Designer dust bag.
Our Promise to You:
We stand by our authentication process with absolute confidence. If any item is ever proven inauthentic, you’ll receive a 100% money-back guarantee (including return shipping costs).